Terms of Service

These terms govern the use of pipera.io and of the client portal at app.pipera.io. The service is provided by Omega Union Limited, a company registered in the United Kingdom. Using either site means accepting these terms. The commercial terms of an engagement live in the written agreement signed for it; where that agreement and these terms differ, the agreement wins.

pipera takes over the digital side of a company and operates it. It builds what is missing, then runs the agreed functions on a continuing basis, and reports on them. The software that performs the work is ours and is not licensed, rented or sold to the client.

pipera.io is a marketing site. It does not create accounts, sell anything, or take payment. Engagements start from a call.

• Scope and fee are agreed on a call and set out in writing before any work begins.
• Scope is per client. There are no published packages, tiers or unit prices.
• A change of scope is agreed in writing and takes effect from the period after it is agreed.

• Fees are billed monthly and are payable in advance of the period they cover.
• Payment opens execution. Work is not taken into the queue for a period that has not been paid for.
• Where the client funds advertising, that budget is separate from the fee and is spent on the client’s own platform accounts.
• If a payment passes the grace period set out in the agreement, the service pauses automatically: portal access is suspended, automations stop, non-critical work in progress halts and reporting stops. When payment is received, the service resumes and client data is preserved throughout.
• Fees already paid for a period are not refunded for that period, except where the law requires it.

Clients get access to app.pipera.io. The portal shows what was delivered, what is running, what it produced and what is owed. It is a visibility surface: it does not grant the right to configure or direct execution. The client is responsible for keeping its credentials confidential and for what happens under its accounts.

• Access to the platforms and accounts in scope, and the authority to grant that access.
• Accurate information about the products or services being sold.
• Timely decisions where an approval is required before something can proceed.
• Compliance with the rules of the platforms being operated.

Where we cannot proceed because access or an approval is missing, the work waits and the fee for the period still stands.

The service may not be used to:

• Break the law, or the rules of a platform we are asked to operate.
• Produce or publish material that is unlawful, defamatory or infringing.
• Make claims about a product that cannot be substantiated.
• Reverse engineer, decompile or attempt to extract the system behind the service.
• Resell or sublicense the service without our written consent.

We refuse work that would require a false claim, a fabricated review, an invented statistic or manufactured urgency. That refusal is not negotiable and is not a breach of the agreement by us.

• The client owns its brand assets, its product data and everything it supplied.
• Deliverables produced for the client under a paid engagement belong to the client on payment, subject to the licence terms of any underlying model or stock provider.
• The system that produces those deliverables, including its architecture, prompts, models, tooling and improvements, remains ours. Nothing in an engagement transfers it.
• The client grants us the licence needed to use its material to deliver the engagement, and no wider licence than that.

The work runs on the client’s own accounts across third-party platforms: Meta (Facebook Pages and Instagram), TikTok, Google, YouTube, LinkedIn, X, Shopify and email providers. Each platform’s own terms apply to the client’s accounts there, and keeping those accounts in good standing is the client’s responsibility. Their behaviour, outages, policy changes and enforcement decisions are outside our control. We act only inside the permissions the client grants, and the client may withdraw any of them at any time.

The service is provided as is. We report the single measure honestly, including when it is flat or negative. We do not guarantee revenue, ranking, reach, a specific return, or that any platform will approve a given piece of work.

To the extent the law allows, we are not liable for indirect, incidental, special or consequential loss, or for lost profit or lost revenue. Our total liability is limited to the fees paid to us in the 12 months before the claim. Nothing here limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud.

The engagement runs month to month unless the agreement says otherwise. Either side may end it with the notice set out in the agreement. On termination, access ends at the close of the paid period, deliverables already paid for stay with the client, and client data is returned or deleted under the Data Processing Addendum.

We may change these terms. Material changes are communicated to clients at least 30 days before they take effect. Continuing to use the service after that means accepting them.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them. Where the client is a consumer, this does not remove the protection of the mandatory law of the client’s own country of residence.

Omega Union Limited, United Kingdom. Questions about these terms: [email protected].