Refund & Delivery Policy

Two things: what pipera delivers to you, and how you get your money back for something that was not delivered. Read it alongside the Terms of Service.

pipera is a digital service. Nothing is shipped. There is no physical product, no delivery address and no shipping time.

What gets built and what gets run is written out, line by line, in a scope document agreed before the work starts. That document is the measure of delivery.

• A build line is delivered when the thing is live and shown to you.
• A run line is delivered when it has been run for the month it covers.
• Work starts on the day payment clears. The schedule for the first build lines is in the scope document.

You get a weekly report: what was done, what moved, what is waiting. That report is how you tell whether a line was delivered. The client portal shows what is running.

If a line written into the scope document is not delivered, the fee for that line is refunded. Refunded, not credited. It does not roll into next month and it is not settled by extending the term.

• Write to legal@pipera.io. Name the line and the month.
• We check the record and reply in writing within five business days.
• Where a refund is due it is paid within fourteen days of the day we received the request.
• Refunds go back by the method the payment came in and to the same account. Your bank or card issuer may add a few business days on top.

• Lines that were delivered. The guarantee covers delivery, not outcome.
• Ad budget spent in your own platform accounts. That money goes to the platform, not to us.
• Lines blocked because access or a decision never arrived. Those wait and are delivered in a later period.
• Work that is not in the scope document.

• The engagement runs month to month unless the scope document says otherwise.
• Either side can end it at the close of the current period, in writing.
• Access runs to the end of the period you have paid for, and delivered work stays yours.
• If payment stops, work pauses. Nothing is deleted, your accounts stay yours, and work resumes where it left off when payment arrives. You are not charged for lines that did not run while paused.

We guarantee delivery, not outcome. No revenue, ranking or reach figure is guaranteed. We report the one number as it is, including the months it falls.

Omega Union Limited, United Kingdom. Delivery and refund questions: legal@pipera.io.