Privacy Policy

1. Introduction

pipera ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at pipera.io and our services (collectively, the "Service").

2. Information We Collect

Information you provide

• Account information: name, email address, password
• Billing information: processed securely via Stripe; we do not store full card numbers
• Brand data: brand guidelines, product catalogs, social media account credentials (via OAuth)
• Communications: messages you send us via contact forms or email

Information collected automatically

• Usage data: pages visited, features used, time spent
• Device information: browser type, operating system, IP address
• Cookies and similar technologies (see our Cookie Policy)

Information from third parties

• Social media platforms: engagement metrics and post performance data from connected accounts
• E-commerce platforms: product catalog data from connected stores

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Generate and publish content on your behalf
• Process payments and manage subscriptions
• Send you transactional emails and service updates
• Analyze usage to improve our products
• Comply with legal obligations

4. Data Sharing

We do not sell your personal data. We may share information with:

• Service providers: Stripe (payments), Supabase (infrastructure), Resend (email), PostHog (analytics), Sentry (error tracking)
• Social media platforms: to publish content on your connected accounts
• Law enforcement: when required by law or to protect our rights

5. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. When you delete your account, we remove your personal data within 30 days, except where we are required to retain it by law.

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS) and at rest, regular security audits, and access controls. However, no method of transmission or storage is 100% secure.

7. Your Rights

Depending on your location, you may have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent

To exercise these rights, contact us at privacy@pipera.io.

8. International Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

9. Children

The Service is not intended for individuals under 18. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service.

11. Contact Us

If you have questions about this Privacy Policy, contact us at privacy@pipera.io.