Data Deletion

This page explains how to have your personal data deleted by Omega Union Limited, including anything we hold from the platforms a client connected: Meta (Facebook Pages and Instagram), TikTok, Google, YouTube, LinkedIn, X and Shopify.

Email [email protected] from the address you used, with the subject “Data deletion request”. We delete the enquiry, the booking record and the calendar entry, and we confirm when it is done.

Full deletion

You can do it yourself: sign in at app.pipera.io, open Settings then Account, and use Delete account. It asks you to type a confirmation phrase, then deletes the account and the data attached to it, withdraws the platform grants described in section 4, and signs you out. If you would rather we did it, send the request from an email address on the account to [email protected] and we will do the same and confirm when it is done.

One platform only

Sign in at app.pipera.io, open Settings then Integrations, and disconnect the platform. We withdraw the grant where the provider offers a way to (section 4 lists which do), delete the stored token, and remove the data we retrieved through it: for a store, the orders and customer records we synced; for an ad platform, the conversion and creative-performance records tied to it.

• Account profile and authentication records.
• Brand material supplied to us, including guidelines, catalogs and voice settings.
• Generated work, drafts, scheduled items and performance records.
• Access and refresh tokens for every connected platform. Where the provider publishes a revocation endpoint we call it first, so the grant is withdrawn at the platform itself, and only then delete our copy — deleting the row alone would leave a live grant behind. That covers Meta (Facebook and Instagram), Google, YouTube, TikTok and X. LinkedIn and Shopify publish no such endpoint: there we delete our copy of the token, which stops us using it, and you remove the app from your LinkedIn account or your Shopify admin to withdraw the grant at their end. We would rather tell you that than claim a revocation we cannot perform.
• Data retrieved from connected platforms, including engagement metrics and catalog data.
• Synced order records and the customer email addresses attached to them.
• Conversion and advertising performance records.
• Customer email lists and suppression entries.

Work already published to your own accounts belongs to you on those platforms. Removing our access does not remove those posts. Delete them on the platform itself.

Requests are completed within 30 days. Encrypted backups clear on their normal rotation. We keep the minimum required by law, such as invoices, and only for as long as the law requires. Separately, synced order and conversion records are deleted automatically once they pass 24 months old.

Omega Union Limited, United Kingdom. [email protected].